If you can‘t send or receive messages on your iPhone, iPad, or iPod touch
Learn what to do if you see an alert when you send a message or if you can’t send or receive messages
Try these steps first
Restart your iPhone, iPad, or iPod touch.
Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
- Make sure that you entered the correct phone number or email address for the contact.
If you see a Waiting for Activation alert, learn what to do.
If you still need help, find your issue below to see what to do next.
If you see a red exclamation point
If you try to send a message and you see a red exclamation point with an alert that says Not Delivered, follow these steps:
- Check your network connection.
- Tap the red exclamations point, then tap Try Again.
- If you still can’t send the message, tap the red exclamation point, then tap Send as Text Message. Messaging rates may apply. Contact your carrier for more information.
If you see a green message bubble
If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:
- The person that you sent the message to doesn't have an Apple device.
- iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.
- iMessage is temporarily unavailable on your device or on your recipient’s device.
If you receive messages on one device but not the other
If you have an iPhone and another iOS device, like an iPad, your iMessage settings might be set to receive and start messages from your Apple ID instead of your phone number. To see if your phone number is set to send and receive messages, go to Settings > Messages, and tap Send & Receive.
If you don't see your phone number, you can link your iPhone number to your Apple ID so you can send and receive iMessages from your phone number. You can also set up Text Message Forwarding so you can send and receive MMS and SMS messages on all of your Apple devices.
If you don’t have an iPhone, you can only send and receive messages with your Apple ID to other Apple devices using iMessage. To use iMessage, go to Settings > Messages > Send & Receive and make sure that you’re signed in with your Apple ID.
If you have issues with a group message
If you’re in a group message and stop receiving messages, check if you left the conversation. Open Messages and tap the group message. If you see the message You left the conversation, then either you left the conversation or you were removed from the group message. You can rejoin a group message only if someone in the group adds you.
You can also start a new group message. Here’s how:
- Open Messages and tap the write new message icon.
- Enter the phone numbers or email addresses of your contacts.
- Write a new message, then tap the arrow up icon to send.
If you have other issues with a group message, you might need to delete the conversation and start a new one. To delete a group message:
- Open Messages and find the conversation that you want to delete.
- Swipe left over the conversation.
- Tap Delete.
When you delete a message, you can't recover it. If you want to save parts of a message, take a screenshot. To save an attachment in a message, touch and hold the attachment, tap More, then tap Save.