Get help backing up your device with iCloud Backup

Learn what to do based on the issue that you experience or the message that you see.


If your device won't automatically back up at night

To automatically back up your device each day, here's what you need to do: 

  • Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Backup.
  • Connect your device to a power source.
  • Connect your device to a Wi-Fi network.
  • Make sure that your device's screen is locked.
  • Check that you have enough available space in iCloud for the backup.

You can also back up from your Settings menu. Go to Settings > [your name] > iCloud, then scroll down and tap iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud, then scroll down and tap Backup. Check that iCloud Backup is on, then tap Back Up Now.*

*If the Back Up Now option is grayed out, it might be because you aren't connected to Wi-Fi or because of a network restriction. For example, sometimes public Internet networks (like school or business networks) have profile or restriction settings that make iCloud Backup unavailable. Contact the system administrator or IT department for help.


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 If an alert says that there's not enough iCloud storage

 This message appears when you need more iCloud storage to back up (The available space on your iOS device is different than your available space in iCloud).

Here are some things you can do: 

  • Upgrade your iCloud storage plan.
  • Make a smaller backup. You can back up fewer apps or delete unwanted photos and videos.
  • Delete older backups that you don't need.

 

If a message says that there was a problem enabling iCloud Backup

  1. Wait ten minutes, then go to Settings > [your name] > iCloud > iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud, then scroll down and tap Backup. Make sure that iCloud Backup is on. If you see a different alert message, follow the steps for that message and try again.
  2. Go to Settings > iCloud. Tap your Apple ID and sign in to iCloud with your Apple ID password.
  3. Check iCloud Backup is available on the Apple System Support page.

If you still need help, contact Apple Support.


If an alert says that your device is being restored

Stay connected to a reliable Wi-Fi network and a functional power source until the process finishes. The time it takes to create a backup or restore from a backup depends on the size of your backup and the speed of your Wi-Fi network. 


If a message says that your last backup couldn't be completed

Check that you're connected to Wi-Fi, because you can't use iCloud Backup over a cellular Internet connection. Next, go to Settings > [your name] > iCloud > iCloud Backup and tap Back Up Now. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Backup and tap Back Up Now. If you see the same message again, contact Apple Support.